Privacy policy

Your data is processed by TOP DIGITAL LTD, 20 Wenlock Road, London, N1 7GU, United Kingdom, registered under number 16504121, publisher of TaWorkUp. For any question: support@taworkup.com.

We apply the General Data Protection Regulation (GDPR and UK GDPR) as well as the laws applicable in our members' countries, notably the Beninese Digital Code.

• Account: email address, display name, username, photo, encrypted password, language and currency.
• Seller profile: description, skills, portfolio, details (identity, address, date of birth, status), ID documents and, for professionals, company documents.
• Orders and payments: services ordered, amounts, billing address, transaction references; card numbers are entered with our payment providers and are never sent to us.
• Withdrawals: chosen withdrawal method (Mobile Money number, bank details or USDT address).
• Exchanges: messages, files, voice messages and their transcription, reviews.
• Technical data: IP address, estimated country, device, login and security logs.

• Create and manage your account, authenticate you (email codes, two-factor authentication for the team).
• Process orders: payment, holding of funds, delivery, invoicing, refunds and withdrawals (performance of the contract).
• Verify sellers' identity, prevent fraud, money laundering and circumvention of the platform, and provide moderation and mediation (legitimate interest and legal obligations).
• Send you emails and notifications related to your activity and, if you agree, information about TaWorkUp (consent, can be changed in Settings › Notifications).
• Improve the service and produce anonymous statistics.

Your data is accessible to authorised TaWorkUp staff (administrators, moderators, support) within the limits of their duties. Some profile information and your reviews are public. The seller and the client of an order see the information needed to carry it out.

We use subcontractors: hosting and email (Hostinger), payment (KkiaPay, SasPay and their banking partners), blockchain networks for verifying USDT payments, IP-based country detection and exchange-rate services. We never sell your data.

Some providers are located outside your country of residence (European Union, United Kingdom, West Africa). These transfers are covered by appropriate safeguards (standard contractual clauses or adequacy decisions).

• Account: for the whole period of use, then 3 years after the last activity.
• Orders, invoices and payments: 6 years (accounting and tax obligations).
• ID documents and company documents: for the duration of the business relationship, then 5 years (fraud and money-laundering prevention).
• Security logs: 12 months. Login codes: a few minutes.

Encrypted connection (HTTPS), encrypted passwords and codes, private files accessible only to authorised people, two-factor authentication for the team, audit log of sensitive actions and limited login attempts.

You have the right to access, rectify, erase, restrict, object to and port your data, as well as the right to withdraw your consent at any time. You can change most of your information and delete your account from your settings.

To exercise your rights, write to support@taworkup.com. If you believe your rights are not respected, you can contact the data protection authority of your country (for example the ICO in the United Kingdom, the CNIL in France or the APDP in Benin).

We only use necessary and preference cookies. Details are in our Cookie policy.

TaWorkUp is reserved for adults. We delete any account we learn was created by a minor.